ABSTRACT

This research develops and empirically validates a model that examines how employees’ perceptions of a firm’s corporate social responsibility (CSR) commitment, specifically, social CSR and environmental CSR, may influence job satisfaction, as mediated by CSR importance to employee. In addition, we demonstrate that this mediation effect varies according to the level of procedural justice. Analyses of survey data collected from 264 employees find support for the hypotheses. Notably, the interactive effect of procedural justice and environmental CSR turns out to be negative. This research contributes to the emerging CSR-related literature in marketing and provides new insights into the justice-CSR interface.

摘要

本研究开发并实证验证了一个模型，该模型检查员工对公司企业社会责任 (CSR) 承诺的看法，特别是社会 CSR 和环境 CSR，可能会影响工作满意度，因为 CSR 对员工的重要性。此外，我们证明了这种中介效应根据程序正义的水平而变化。对从 264 名员工收集的调查数据进行的分析发现对假设的支持。值得注意的是，程序正义和环境 CSR 的交互作用被证明是负面的。这项研究有助于市场营销中新兴的 CSR 相关文献，并为正义 - CSR 界面提供新的见解。