Purpose

The emergence of the knowledge economy and Industry 4.0 has prompted many firms to invest considerable resources into knowledge-based human resource management (HRM) practices and business analytics capabilities aimed at enhancing competitiveness. This paper aims to propose a conceptual model that examines the collective effects of knowledge-based HRM practices, business analytics capabilities and organizational agility on innovative performance using knowledge-based theory as a theoretical framework.

Design/methodology/approach

The present study empirically tested the above-said idea by surveying (n = 182) individuals with supervisory capacity in Jordanian 4- and 5-star hotels. The obtained data was analyzed using linear modeling and fuzzy sets (fsQCA) techniques.

Findings

Results from linear modeling revealed that knowledge-based HRM practices, business analytics and organizational agility are important antecedents for innovative performance. Conversely, findings from fsQCA revealed that organizational agility is a necessary and sufficient condition to achieve high innovative performance. While business analytics is a sufficient condition to achieve high innovative performance.

Originality/value

This study is among the first to unveil the linear and complimentary effects of knowledge-based HRM practices, business analytics capabilities and organizational agility on innovative performance. Implications for theory and practice are discussed.

中文翻译：

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基于知识的 HRM、业务分析和敏捷性对创新绩效的影响：酒店业的线性和 FsQCA 调查结果

目的

知识经济和工业 4.0 的出现促使许多公司将大量资源投入到基于知识的人力资源管理 (HRM) 实践和旨在提高竞争力的业务分析能力上。本文旨在提出一个概念模型，该模型使用基于知识的理论作为理论框架来检验基于知识的 HRM 实践、业务分析能力和组织敏捷性对创新绩效的集体影响。

设计/方法/方法

本研究通过对约旦 4 星级和 5 星级酒店中具有监督能力的个人进行调查（n = 182），对上述想法进行了实证检验。使用线性建模和模糊集 (fsQCA) 技术分析获得的数据。

发现

线性模型的结果表明，基于知识的 HRM 实践、业务分析和组织敏捷性是创新绩效的重要前提。相反，fsQCA 的调查结果表明，组织敏捷性是实现高创新绩效的必要和充分条件。而业务分析是实现高创新绩效的充分条件。

原创性/价值

这项研究首次揭示了基于知识的 HRM 实践、业务分析能力和组织敏捷性对创新绩效的线性和互补影响。讨论了对理论和实践的影响。