Administrative literacy is the capacity to obtain, process, and understand basic information and services from public organizations needed to make appropriate decisions. Citizens’ competencies necessary for successful interactions with public administration remain a widely neglected resource. Administrative burden resulting from citizen–state interactions may impact citizens differently depending on their available resources to cope. Research from other fields such as health literacy suggests that these concepts influence a variety of outcomes for both the individual and society. The article develops a concept of administrative literacy to provide new approaches to various fields of public administration and management research.

行政素养是从公共组织获得，处理和理解基本信息和服务的能力，这些信息和服务是做出适当决策所需的。与公共行政部门成功互动所必需的公民能力仍然是被广泛忽视的资源。公民与国家之间的互动所产生的行政负担可能会根据其可用于应对的资源而对公民产生不同的影响。健康素养等其他领域的研究表明，这些概念影响着个人和社会的各种结果。本文提出了行政素养的概念，为公共行政和管理研究的各个领域提供了新的方法。