This article provides a comprehensive assessment of changes in the quality of legal services in Poland. From 2005 to 2015, changes in the regulatory framework facilitated access to legal professions in Poland, providing a space for employment growth. Our analysis showed that an increase in the number of legal professionals following deregulation did not lead to a decline in the quality of legal services in any dimensions. However, it coincided with improved access to legal services. The results were based on a comprehensive survey conducted among consumers of legal services. The survey used the SERVQUAL approach previously adopted by the Legal Services Consumers Panel in England and Wales and focused principally on the process and outcome measures to capture the changes in quality of legal services. The mostly negative results pointing to no significant changes were confirmed by the secondary analysis based on a survey of judges, a group of professionals capable of objectively assessing the quality of lawyers' work. Their reports supported the claim of the lack of decline in legal service quality following the reduction in barriers to entry to legal professions.

中文翻译：

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放松管制、质量和准入——波兰法律专业人士的案例

本文对波兰法律服务质量的变化进行了全面评估。从 2005 年到 2015 年，监管框架的变化促进了波兰进入法律职业的机会，为就业增长提供了空间。我们的分析表明，放松管制后法律专业人士数量的增加并未导致任何维度的法律服务质量下降。然而，与此同时，获得法律服务的机会也有所改善。结果基于对法律服务消费者进行的综合调查。该调查使用了英格兰和威尔士法律服务消费者小组先前采用的 SERVQUAL 方法，主要侧重于过程和结果措施，以捕捉法律服务质量的变化。基于对法官的调查的二次分析证实了大多数负面结果表明没有显着变化，法官是一群能够客观评估律师工作质量的专业人士。他们的报告支持了在降低进入法律行业的壁垒后法律服务质量没有下降的说法。