The core of this article is a detailed investigation of the dispute resolution system contained within Darkode, an elite cybercriminal forum. Extracting the dedicated disputes section from within the marketplace, where users can report bad behavior and register complaints, we carry out content analysis on these threads. This involves both descriptive statistics across the data set and qualitative analysis of particular posts of interest, leading to a number of new insights. First, the overall level of disputes is quite high, even though members are vetted for entry in the first instance. Second, the lower ranked members of the marketplace are the most highly represented category for both the plaintiffs and defendants. Third, vendors are accused of malfeasance far more often than buyers, and their “crimes” are most commonly either not providing the product/service or providing a poor one. Fourth, the monetary size of the disputes is surprisingly small. Finally, only 23.1% of disputes reach a clear outcome.

本文的核心是对精英网络犯罪论坛 Darkode 中包含的争议解决系统的详细调查。我们从市场中提取了专门的争议部分，用户可以在其中报告不良行为并进行投诉，我们对这些线程进行内容分析。这涉及整个数据集的描述性统计数据和对特定感兴趣帖子的定性分析，从而产生许多新的见解。首先，尽管成员是经过一审准入审查的，但总体争议水平相当高。其次，市场中排名较低的成员是原告和被告最具代表性的类别。第三，供应商被指控渎职的频率远高于买家，他们的“罪行”最常见的是不提供产品/服务或提供差的产品/服务。第四，争议的金额小得惊人。最后，只有 23.1% 的争议达成了明确的结果。