Abstract

Human-Centred Design approaches in museums give rise to a new, digital cultural heritage design practice by refocusing design from the (digital) technology on to the (digitally-enhanced) visitor experience and requiring involvement in design from both designers and non-designers. This practice is foregrounded as central within a wider landscape of transformative museum design and innovation. The paper calls for a new research agenda that takes design practice as the unit of analysis and recognizes the uniqueness of each cultural heritage organization and its capacity to deploy digital media and technologies successfully in its own unique ways and as a matter of organizational fit. We outline this agenda through a conceptual framework for the analysis of digital cultural heritage design practice along the dimensions of activity, tool mediation, and knowledge production. The framework acknowledges that the design of digitally-enhanced visitor experiences is catalytically mediated by tools and constitutes powerful ways of knowing-in-designing.

摘要

博物馆中以人为本的设计方法通过将设计重心从（数字）技术转移到（数字增强的）参观者体验上，并要求设计者和非设计者参与设计，从而产生了一种新的数字文化遗产设计实践。这种做法被认为是变革性博物馆设计和创新的广阔前景中的中心。本文呼吁制定一个新的研究议程，以设计实践为分析单位，并认识到每个文化遗产组织的独特性，以及其以自己独特的方式并根据组织的需要成功部署数字媒体和技术的能力。我们通过概念框架概述了这一议程，该概念框架从活动，工具调解，和知识生产。该框架承认，数字化访问者体验的设计是由工具催化地介导的，并且构成了了解设计的强大方法。