ABSTRACT

The objective of this study is to analyse the effect of perceived crowding and perceived restorative capacity on tourist satisfaction in different tourist environments. After visiting three tourist spaces, 1,958 tourists were surveyed. Three scales were used: (1) perceived restorative capacity of tourist environments; (2) perceived crowding; and (3) satisfaction, enjoyment and intention to recommend. The results showed that the perception of restorative capacity is intensely related to satisfaction measurements. In all three tourist spaces, satisfaction decreases as perceived restorative capacity drops. Likewise, the perception of crowding shows an inverse relationship with satisfaction; tourists who had a strong sense of being disturbed over the number of people at the site had lower levels of satisfaction, enjoyment and intention to recommend. The results show the important role played by perceived restorative capacity and the perception of crowding on tourist satisfaction and the need to explore the role of psycho-environmental variables on satisfaction by incorporating the unique features of the place visited.

摘要

这项研究的目的是分析在不同的旅游环境中感知的拥挤和感知的恢复能力对游客满意度的影响。在访问了三个游客空间之后，对1958名游客进行了调查。使用了三个量表：（1）感知到的旅游环境的恢复能力；（2）拥挤；（3）满意，享受和推荐的意愿。结果表明，恢复能力的感知与满意度测评密切相关。在所有三个游客空间中，满意度随着感知的恢复能力下降而降低。同样，拥挤感与满意度呈反比关系。对现场人数感到强烈不安的游客的满意度，娱乐性和推荐意愿较低。