ABSTRACT

Based on time-lagged data focusing on frontline employees (N=285) operating in five-star hotels in the United Arab Emirates (UAE), we examined the individual and combined effects of empowerment, job satisfaction, and perceived organizational support on employee silence. Using structural equation modeling for data analysis, we explored a hypothetical model. The results indicated that empowerment had a significant negative impact on employee silence while job satisfaction and perceived organizational support had no significant direct impact. However, these latter two variables had an impact when feelings of empowerment were also present. The result suggests indicates that empowerment plays a central (pivotal) role in silence behavior. The implications of these findings for both management practice and future research are discussed.

摘要

基于针对阿拉伯联合酋长国（UAE）五星级酒店中运营的前线员工（N = 285）的时间滞后数据，我们研究了赋权，工作满意度和感知的组织支持对员工沉默的个体和综合影响。使用结构方程模型进行数据分析，我们探索了一个假设模型。结果表明，赋权对员工的沉默有严重的负面影响，而工作满意度和组织支持感并没有明显的直接影响。但是，这两个变量也会在赋予权力的感觉时产生影响。结果表明，授权在沉默行为中起着核心（关键）的作用。讨论了这些发现对管理实践和未来研究的意义。