As the supply chain environment is increasingly becoming uncertain and globally competitive, reverse logistics (RL) practices, which constitute a substantial component of Green Supply Chain Management (GSCM), have been widely recognized as crucial in achieving sustainable competitive advantage. While past studies have proven the positive relationship between properly implemented RL and firm's environmental efficiency and overall competitiveness, developing, maintaining, and integrating RL into the organization's supply chain operations come at a cost and institutional commitment. This study seeks to provide evidence on how RL and organizational culture (OC) provide benefits specifically to the operational performance (OP) of an organization. The study addresses this, first, by an empirical examination of the direct effects of RL practices on firm OP and, then, by further examining whether RL practices' influence on OP is strengthened by OC. The study uses dataset gathered from 213 firms across the service and manufacturing sectors in the Ghanaian economy using a structured questionnaire. The study adopts confirmatory factor analysis (CFA) in addition to partial least square structural equation modelling (PLS-SEM) in analysing the study's measurement model and in estimating the resultant structural model. The study concludes that implementing RL practices positively influences the OP of the firm, while OC strengthens such influence. This study expands the RL literature by obtaining the results for the conceptual model and dealing with the implication from a developing economy's perspective, hence supplementing the growing body of knowledge.

中文翻译：

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逆向物流、组织文化和企业运营绩效：一些经验证据

随着供应链环境变得越来越不确定和全球竞争，逆向物流 (RL) 实践已被广泛认为是实现可持续竞争优势的关键，而逆向物流 (RL) 实践是绿色供应链管理 (GSCM) 的重要组成部分。虽然过去的研究已经证明正确实施 RL 与公司的环境效率和整体竞争力之间存在正相关关系，但将 RL 开发、维护和整合到组织的供应链运营中是有成本和制度承诺的。本研究旨在提供证据，证明 RL 和组织文化 (OC) 如何专门为组织的运营绩效 (OP) 带来好处。该研究首先解决了这个问题，通过实证检验 RL 实践对公司 OP 的直接影响，然后进一步检验 RL 实践对 OP 的影响是否被 OC 加强。该研究使用结构化问卷从加纳经济中服务和制造业的 213 家公司收集的数据集。除了偏最小二乘结构方程模型 (PLS-SEM) 之外，该研究还采用验证性因子分析 (CFA) 来分析研究的测量模型和估计所得的结构模型。该研究得出的结论是，实施 RL 实践对公司的 OP 产生积极影响，而 OC 则加强了这种影响。本研究通过获得概念模型的结果并从发展中经济体的角度处理其含义，扩展了 RL 文献，