The COVID-19 pandemic clearly highlighted the importance of effective crisis management and its relationship with citizens’ willingness to cooperate with the government in such turbulent times. We develop a theory and hypotheses about the impact of citizens' experiences on their perceptions of the government's effectiveness during times of crisis. We do so with data collected at two points in time: in late March 2020 during the first peak of the COVID-19 crisis in Israel, and in October 2020 when Israel was exiting from a second lockdown. The findings demonstrate that during crises citizens focus on the short term and seek immediate results in terms of readiness and preparedness. During such times, the government's responsiveness and transparency, as well as the public's participation in decisions, seem even more important than their trust in the government. Implications and practical recommendations follow.

中文翻译：

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他们管理危机的能力如何？政府在 COVID-19 大流行期间的效力

COVID-19 大流行清楚地突出了有效危机管理的重要性及其与公民在如此动荡时期与政府合作的意愿的关系。我们提出了一个理论和假设，即公民的经历对他们在危机时期对政府效率的看法的影响。我们使用在两个时间点收集的数据来做到这一点：2020 年 3 月下旬以色列 COVID-19 危机的第一个高峰期，以及 2020 年 10 月以色列退出第二次封锁的时候。调查结果表明，在危机期间，公民专注于短期，并在准备和准备方面寻求立竿见影的结果。在此期间，政府的反应能力和透明度，以及公众对决策的参与，似乎比他们对政府的信任更重要。影响和实际建议如下.