Purpose

The aim of the article is to present a framework enabling the quick and practical assessment of the nature of business processes, necessary to select business process management (BPM) tools and methodologies in accordance with the actual nature of BPs in the organization. The lack of such compliance reduces or delays the results, or it can even cause the failure of BPM implementations. To avoid this risk, organizations should be aware of the nature of their processes prior to planning and implementing BPM.

Design/methodology/approach

The article summarizes extensive literature studies and experiences resulting from the practical implementation of business process management in organizations with diverse types of business processes. Developed in accordance with the Design Science Research (DSR) methodology, the Business Process Nature Assessment Framework (BPNAF) uses an approach that combines business process management with the management of the knowledge used and created in the course of the process execution.

Findings

The article presents the concept of the business process space and the Business Process Nature Assessment Framework (BPNAF) based thereon, which enables the quick and efficient assessment of the nature of business processes in an organization in terms of their unpredictability and knowledge intensity. The presentation of the results enables the objective recommendation of the selection of implementation methodologies, HRM policies, or IT systems supporting BPM in line with the real nature of business processes implemented in the organization, in a way that is understandable to both specialists and non-specialists.

Research implications/limitations

The article is dedicated to researchers, but above all to practitioners using BPM. The application of the presented BPNAF allows managers to choose the methodology and tools supporting the management of business processes, but also human resources or knowledge, in accordance with the objective nature of the processes and the needs of the organization. The simplicity and speed of analysis, as well as the ability to directly use its results in the initial implementation of business process management, mean that the benefits of using the BPNAF are much greater than the effort or preparation costs involved.

An important limitation of the work is the fact that the analysis of the business process space and, consequently, the BPNAF are limited to only two dimensions: unpredictability and knowledge-intensity.

Originality/value/contribution

The article presents the original concept of the business process space and the author's model of the BPNAF framework based on its two-dimensional version. The supplement of BPM implementation methodologies with the use of the results of this work is of key importance for the success or failure of implementations.

中文翻译：

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对业务流程性质的实际评估

目的

本文的目的是提供一个框架，使您能够快速而实际地评估业务流程的性质，这是根据组织中BP的实际性质选择业务流程管理（BPM）工具和方法所必需的。缺乏这种合规性会减少或延迟结果，甚至可能导致BPM实现失败。为了避免这种风险，组织应该在计划和实施BPM之前了解其流程的性质。

设计/方法/方法

本文总结了在具有各种业务流程类型的组织中实际实施业务流程管理所产生的大量文献研究和经验。根据设计科学研究（DSR）方法开发的业务流程性质评估框架（BPNAF）使用了一种方法，该方法将业务流程管理与在流程执行过程中使用和创建的知识的管理相结合。

发现

本文介绍了业务流程空间的概念以及基于此概念的业务流程自然评估框架（BPNAF），该框架可以根据组织的业务流程的不可预测性和知识强度对它们进行快速有效的评估。结果的呈现可根据组织中实施的业务流程的实际性质，客观地选择支持BPM的实施方法，HRM政策或IT系统，以专家和非专业人员都可以理解的方式进行推荐。专家。

研究意义/局限性

本文专门针对研究人员，但最重要的是针对使用BPM的从业人员。提出的BPNAF的应用程序使管理人员可以根据流程的客观性质和组织的需求，选择支持业务流程管理的方法和工具，还可以选择人力资源或知识。分析的简单性和速度以及在业务流程管理的初始实施中直接使用其结果的能力，意味着使用BPNAF的好处远大于所涉及的工作或准备成本。

工作的一个重要局限性在于，对业务流程空间以及BPNAF的分析仅限于两个维度：不可预测性和知识密集性。

创意/价值/贡献

本文介绍了业务流程空间的原始概念以及BPNAF框架基于其二维版本的模型。利用这项工作的结果对BPM实施方法进行补充，对于实施的成败至关重要。