ABSTRACT

This paper reports an investigation into the alignment of Knowledge Management (KM) tools with KM processes under the Common Assessment Framework (CAF) implementation. An exploratory case study was conducted to address this purpose by employing literature review methods, focus groups, observation, and document analysis. From the data analysis, we found that in each KM process, both technological and non-technological KM tools were used. However, there were limitations regarding the number of public organisations and the study in the Greek context, which could be addressed with further research that enhances generalisability within different public organisations globally. In summary, the study provides: a) a novel theoretical insight in combining KM tools with KM processes in the public sector, and b) a practical “roadmap” of KM for public sector executives.

摘要

本文报告了对知识管理 (KM) 工具与知识管理流程在共同评估框架 (CAF) 实施下的一致性的调查。通过采用文献回顾方法、焦点小组、观察和文件分析，进行了探索性案例研究以解决此目的。从数据分析中，我们发现在每个知识管理过程中，都使用了技术和非技术知识管理工具。然而，公共组织的数量和希腊背景下的研究存在局限性，这可以通过进一步研究来解决，以增强全球不同公共组织的普遍性。总之，该研究提供了：a) 将知识管理工具与公共部门的知识管理流程相结合的新颖理论见解，