This paper takes a conversation analytic approach to investigate how interlocutors deal with different kinds of interactional problems occurring in German text-based communication on Whats App. The data analyzed in the present study is obtained from the Mobile Communication Database 1 (http://mocoda.spracheinteraktion.de) and Mobile Communication Database 2 (https://db.mocoda2.de). Focusing on other-initiations of repair, this article shows that interlocutors indicate trouble sources in the preceding messages sent by their communication partners in two ways: On the one hand, writers use a wide range of other-initiations transferred from German spoken language, such as question words (was ‘what’, wer ‘who’, etc.) or candidate understandings in the form of Meinst du X? (‘Do you mean X?’, cf. Schegloff et al., 1977). On the other hand, interlocutors may display an interactional problem by deploying particular resources that the medium provides, such as asterisks, equal signs, question marks, etc. (see also Busch, in this collection of articles). A close examination of other-initiations of repair in Whats App chats thus provides an insight into how the different formats mentioned above are used, especially in relation to (a) the different types of trouble sources occurring in text-based Whats App chats, and (b) the general communication conditions created by the medium. Moreover, it will be discussed how different formats of other-initiation of repair shape the negotiation of responsibility for the trouble source or the repair proper, manage epistemic rights and contribute to the face work in the sense of Goffman (1967).

本文采用对话分析方法来研究对话者如何处理在Whats App上基于德语文本的交流中发生的各种互动问题。本研究中分析的数据是从移动通信数据库1（http://mocoda.spracheinteraktion.de）和移动通信数据库2（https://db.mocoda2.de）获得的。本文着眼于其他维修问题，对话者以两种方式在其通信伙伴发送的上述消息中指出了故障源：一方面，作者使用从德语口语转移过来的多种其他故障，例如因为问题的话（是“什么”，WER “谁”等）或Meinst du X形式的候选人理解？（“你是说X吗？”，参见Schegloff等，1977）。另一方面，对话者可能会通过部署媒体提供的特定资源（例如星号，等号，问号等）来显示交互问题（另请参阅本文集合中的Busch）。因此，仔细研究Whats App聊天中的其他维修启动，可以洞悉如何使用上述不同格式，尤其是与（a）基于文本的Whats App聊天中发生的不同类型的故障源相关，以及（b）媒介创造的一般交流条件。此外，还将讨论不同形式的其他修理启动方式如何影响对故障源或适当修理的责任的谈判，管理认知权并为解决问题做出贡献。面对戈夫曼（1967）的作品。