The purpose of this paper is to evaluate the library service quality (LSQ) of University of Kashmir from the users’ perspectives based on the LibQUAL+ model approach.,The survey used the LibQUAL+ model to evaluate service quality (SQ) of Allama Iqbal Library (AIL), University of Kashmir, Srinagar (India). The data were collected from library users by administering the LibQUAL+ questionnaire in a printed format.,It has been revealed that AIL has succeeded in satisfying the minimum expectations of its users but could not meet the customers’ desired expectations that make them delighted. Library as Place (LP) and Information Control (IC) are the most satisfied dimensions of SQ of AIL, whereas Affect of Service (AS) is the least satisfied dimension. LP is the most desired dimension amongst LibQUAL+ dimensions. All LibQUAL+ items were found to be lying inside the zone of tolerance (ZoT). Further, “Library is secure and peaceful place for study, learning and research” (LP-21) was found as most important service item as per users’ desired expectations, while “Library staff shows dependability in handling users’ service problems” (AS-9) is marked as the least desired item.,Only a few studies have been carried out to evaluate the SQ of Indian university libraries as far as the LibQUAL+ model is concerned. Therefore, the findings of present survey will help to understand how far library has reached in satisfying users’ expectations as well as the areas or dimensions where it needs to improve.

中文翻译：

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克什米尔大学图书馆服务质量评估：一项LibQUAL +调查

本文的目的是基于LibQUAL +模型方法从用户的角度评估克什米尔大学的图书馆服务质量（LSQ）。该调查使用LibQUAL +模型来评估Allama Iqbal图书馆（SQ）的服务质量（SQ）。 AIL），克什米尔大学，斯利那加（印度）。数据是通过以印刷格式管理LibQUAL +问卷从图书馆用户那里收集的。据透露，AIL已成功满足了用户的最低期望，但无法满足使他们感到高兴的客户期望。图书馆即场所（LP）和信息控制（IC）是AIL的SQ最满意的维度，而服务影响（AS）是最不满意的维度。LP是LibQUAL +尺寸中最需要的尺寸。发现所有LibQUAL +项目都位于容差（ZoT）区域内。此外，根据用户期望的期望，“图书馆是学习，学习和研究的安全与和平的场所”（LP-21）被视为最重要的服务项目，而“图书馆工作人员在处理用户服务问题方面表现出可靠性”（AS -9）被标记为最不希望的项目。就LibQUAL +模型而言，仅进行了一些研究来评估印度大学图书馆的SQ。因此，本次调查的结果将有助于了解图书馆在满足用户期望方面已经走了多远，以及需要改进的领域或规模。根据用户期望的期望，“学习和研究”（LP-21）被认为是最重要的服务项目，而“图书馆工作人员显示出处理用户服务问题的可靠性”（AS-9）被标记为最不期望的项目。就LibQUAL +模型而言，仅进行了很少的研究来评估印度大学图书馆的SQ。因此，本次调查的结果将有助于了解图书馆在满足用户期望方面已经走了多远，以及需要改进的领域或规模。根据用户期望的期望，“学习和研究”（LP-21）被认为是最重要的服务项目，而“图书馆工作人员显示出处理用户服务问题的可靠性”（AS-9）被标记为最不期望的项目。就LibQUAL +模型而言，仅进行了很少的研究来评估印度大学图书馆的SQ。因此，本次调查的结果将有助于了解图书馆在满足用户期望方面已经走了多远，以及需要改进的领域或规模。