Purpose The California State University Library successfully improved its library’s hours, including introducing 24-hour access, thanks in part to an assessment process that helped the University Library to develop a partnership with the students. The paper aims to discuss this issue. Design/methodology/approach In order to understand the need for expanded operational hours, students’ were surveyed on their satisfaction with current library hours, suggestions on how best to meet their actual hour needs, and interest in 24-hour access. Efforts to solicit student input included involving the student government in promoting the survey and reviewing its results, a decision that later had a major impact on the success of the project. Findings The survey identified days with problematic hours and which hours student suggested changes to that would best fit most students’ needs. In response to the findings, the library immediately implemented incremental changes that fit within current library resources. The survey’s most significant finding was that 94 percent of students wanted 24-hour study in the library. Originality/value An unexpected benefit of the library making immediate, incremental changes was that students could see the results of their input and feel a sense of ownership. The findings also led to the library making 24-hour access a top priority. When university funding was not available, the university’s student government approached the library with a unique proposal to include funding for 24-hour library access in their proposed student fee increase. The student body showed its willingness to invest in the library by passing the fee increase. California State University San Marco’s library began 24/5 hours in Fall 2017.

中文翻译：

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评估在建立学生支持以促进变革中的作用

目的加利福尼亚州立大学图书馆成功地改善了图书馆的工作时间，其中包括引入24小时开放，这在一定程度上要归功于评估过程，该评估过程帮助大学图书馆与学生建立了合作关系。本文旨在讨论这个问题。设计/方法/方法为了了解扩大工作时间的需求，对学生对当前图书馆工作时间的满意度，对如何最好地满足其实际时间需求的建议以及对24小时访问的兴趣进行了调查。征求学生意见的工作包括让学生政府参与促进调查并审查调查结果，这一决定后来对项目的成功产生了重大影响。调查结果发现几天中的小时数有问题，学生建议哪个小时进行更改最适合大多数学生的需求。根据调查结果，图书馆立即实施了适合当前图书馆资源的增量更改。该调查最重要的发现是94％的学生希望在图书馆进行24小时学习。原创性/价值图书馆立即做出渐进式更改的意外好处是，学生可以看到输入结果并感到拥有主人翁感。调查结果还导致图书馆将24小时访问列为首要任务。当没有大学资金时，大学的学生政府向图书馆提出了一个独特的建议，将24小时图书馆访问的资金包括在他们提议的学生费用增加中。学生团体表示愿意通过增加费用来投资图书馆。加州州立大学圣马可分校的图书馆于2017年秋季开始24/5小时开放。