Purpose The research extends the principles of earlier print-based availability surveys to the context of today’s electronic library, and explores the question of an appropriate methodology. The ability of clients to find what they want remains a central question, as does the library’s ability to identify and address the reasons that clients fail to find what they are looking for. Design/methodology/approach Catalogue users at Curtin University Library were invited to complete an online survey indicating whether they had found the electronic item they were looking for, and if not to nominate the reason why. Responses were then verified and analysed by library staff. Findings The survey attracted a low number of usable responses, though the proportion of respondents who stated they were able to find what they were looking for was consistent with the findings of earlier studies. It was possible to identify a small number of cases were the library did not hold the item required, though most failures were eit...

中文翻译：

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2017年科廷材料可用性调查

目的研究将早期基于打印的可用性调查的原理扩展到当今的电子图书馆，并探讨适当方法的问题。客户找到他们想要的东西的能力仍然是一个中心问题，图书馆识别并解决客户未能找到他们想要的原因的能力也是一个中心问题。设计/方法/方法科廷大学图书馆的目录用户被邀请完成一项在线调查，以表明他们是否找到了所要寻找的电子产品，以及是否要说明原因。然后，由图书馆工作人员对答复进行验证和分析。调查结果吸引了很少的可用回应，尽管表示能够找到所需内容的受访者比例与早期研究的结果一致。尽管大多数失败都是由于图书馆的原因，但如果图书馆没有保存所需的物品，则有可能发现少量案件。