Purpose The purpose of this paper is to consider the preliminary findings arising from two case study library authorities in the North East of England, examining current volunteer use in Public Libraries. Specific reference to quality and professionalism will be discussed, to identify key trends and ways forward. Design/methodology/approach This research involved a series of interviews with key staff, a staff survey, user survey and volunteer focus groups. Findings The early-stage results of the qualitative analysis are reported, including key emergent themes relating to quality and professionalism. Triangulation of the key stakeholder opinions will be carried out. Research limitations/implications This research relates to an area that is a key factor of modern public library provision, and helps to illustrate the complex environment that exists. Practical implications Volunteer use in public libraries is a feature of the hybrid model of library provision in the twenty-first century, and the need to ensure quality and professionalism to improve service provision is even more critical. Social implications This research considers current thinking amongst stakeholders within public libraries and attempts to move the debate about volunteer use in library service provision forward. Originality/value It provides initial thoughts on what features are essential for successful volunteer use in public libraries, with regard to quality and professionalism.

中文翻译：

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图书馆志愿者的素质和专业性问题：定性案例研究报告

目的本文的目的是考虑英格兰东北部两个案例研究图书馆机构的初步调查结果，以检查当前公共图书馆中志愿者的使用情况。将讨论对质量和专业性的具体参考，以确定主要趋势和前进的方向。设计/方法/方法这项研究涉及对关键员工的一系列访谈，员工调查，用户调查和志愿者焦点小组。结果报告了定性分析的早期结果，包括与质量和专业性有关的主要新兴主题。将对主要利益相关者的意见进行三角剖分。研究的局限性/含意本研究涉及的领域是现代公共图书馆提供的关键因素，并有助于说明存在的复杂环境。实际意义公共图书馆中的志愿服务使用是二十世纪图书馆服务混合模式的一个特征，因此，确保质量和专业性以改善服务提供的需求变得更加重要。社会影响本研究考虑了公共图书馆利益相关者的当前想法，并试图推动有关在图书馆服务提供中使用志愿者的争论。独创性/价值就质量和专业性，它提供了对哪些功能对于成功地在公共图书馆中成功使用志愿者至关重要的初步想法。社会影响本研究考虑了公共图书馆利益相关者的当前想法，并试图推动有关在图书馆服务提供中使用志愿者的争论。独创性/价值就质量和专业性，它提供了对哪些功能对于成功地在公共图书馆中成功使用志愿者至关重要的初步想法。社会影响本研究考虑了公共图书馆利益相关者的当前想法，并试图推动有关在图书馆服务提供中使用志愿者的争论。独创性/价值就质量和专业性，它提供了对哪些功能对于成功地在公共图书馆中成功使用志愿者至关重要的初步想法。