The purpose of this study was to investigate the adoption and use of electronic document and records management system (EDRMS) in the public service in Namibia and Zimbabwe with the aim of establishing barriers and enablers, and best practices which each country could adopt from the other.,This multi-case study was informed by an interpretivist paradigm. Qualitative in nature, the study applied face-to-face interviews as the data collection method, supplemented by documents analysis. The study population was Namibia and Zimbabwe’s public sectors with units of analysis, being the governments’ ministries, offices and agencies which have implemented EDRMS.,The paper provides the state of EDRMS implementation in Namibia and Zimbabwe. It establishes how the two countries have implemented EDRMS and factors that have contributed to the success/failure of the implementation in both countries.,The paper is a response to the need for further research studies on the implementation of EDRMS in various countries.

中文翻译：

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纳米比亚和津巴布韦公共部门实施EDRMS的状况

这项研究的目的是调查纳米比亚和津巴布韦公共服务中电子文档和记录管理系统（EDRMS）的采用和使用，以期建立障碍和促成因素，以及每个国家可以借鉴的最佳做法。 。，这个多案例研究是由解释主义范式提供的。该研究本质上是定性的，采用面对面访谈作为数据收集方法，并辅以文档分析。研究人群是纳米比亚和津巴布韦的公共部门，其分析单位是已实施EDRMS的政府各部，办公室和机构。本文提供了纳米比亚和津巴布韦的EDRMS实施情况。