Correspondence Neil H. Katz, Nova Southeastern University, Department of Conflict Resolution Studies, 3301 College Avenue, Fort Lauderdale, FL 33314. Email: neilkatz44@gmail.com This article shares insights gleaned from interviews with nine experienced, successful conflict resolution practitioners engaged in a variety of interventions from a variety of organizations. The interviews were conducted first with graduate students participating in a class on “Reflective Practice.” Subsequently, the authors conducted a second round of interviews to appeal to a wider audience. Questions and topics addressed by the respondents included childhood disposition for this kind of work, critical milestones along the way, helpful characteristics/attributes, satisfaction they derive from their work, greatest challenges, lessons learned, and examples of “reflecting-inaction” utilization.

中文翻译：

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启发式访谈：深入了解冲突解决从业者的内心和思想

通讯 Neil H. Katz，新星东南大学，冲突解决研究系，3301 College Avenue, Fort Lauderdale, FL 33314。电子邮件：neilkatz44@gmail.com 本文分享了对九位经验丰富、成功的冲突解决从业者的采访所获得的见解。来自各种组织的各种干预措施。采访首先对参加“反思实践”课程的研究生进行。随后，作者进行了第二轮采访以吸引更广泛的受众。受访者提出的问题和主题包括童年对此类工作的倾向、过程中的关键里程碑、有用的特征/属性、他们从工作中获得的满意度、最大的挑战、经验教训、