This research examines “what works” in small claims court alternative dispute resolution (“ADR”) processes. Using a comprehensive quasi-experimental design that combines real-time behavioral observation of authentic small claims court ADR sessions with pre- and post-intervention questionnaires, the study measures the immediate and long-term impact of various strategies by third-party neutrals on party attitudes and case outcomes. Eliciting Participant Solutions had the broadest range of positive impacts. Greater percentage of time spent in caucus was associated with negative outcomes. Reflecting had short-term positive associations and Neutral Offering Solutions had long-term negative associations.

中文翻译：

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什么在替代性争议解决中起作用？第三方中立策略对小额索赔案件的影响

本研究考察了小额索赔法院替代性争议解决 (“ADR”) 程序中的“有效方法”。该研究采用综合准实验设计，将真实小额索赔法庭 ADR 会议的实时行为观察与干预前后的问卷调查相结合，衡量第三方中立者的各种策略对当事人的近期和长期影响。态度和案件结果。激发参与者解决方案具有最广泛的积极影响。花在核心小组上的时间比例更大与负面结果相关。反思具有短期的积极关联，而中立的提供解决方案具有长期的消极关联。