Good rapport underpins effective patient care; however, communication barriers can undermine the building of rapport and the development of a therapeutic relationship, potentially resulting in poorer health outcomes. This paper examines the development of rapport by registered nurses (RNs) from a variety of cultural and linguistic backgrounds. Discourse analytical techniques are used to trace rapport-building in naturally occurring interactions through the course of the participants' nursing care. Ethnographic techniques including participant observations and audio-recordings of interactions were conducted in Sydney, Australia, and analysed using interactional sociolinguistic (IS) and theme oriented discourse analytic approaches. This paper demonstrates how rapport is accomplished by the RNs through strategies such as humour, reassurance, small talk and use of colloquial language.

中文翻译：

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追溯跨文化护患互动中融洽关系的话语发展

良好的关系是有效的患者护理的基础；然而，沟通障碍会破坏融洽关系的建立和治疗关系的发展，从而可能导致较差的健康结果。本文考察了来自不同文化和语言背景的注册护士 (RN) 之间融洽关系的发展。话语分析技术用于追踪在参与者护理过程中自然发生的互动中建立的融洽关系。包括参与者观察和互动录音在内的民族志技术在澳大利亚悉尼进行，并使用互动社会语言学 (IS) 和面向主题的话语分析方法进行分析。本文展示了 RN 如何通过幽默、安慰、