This article draws on a five-year mixed methods study and focuses on the way staff tailor support within a comprehensive college transition program to meet the needs of low-income, first-generation, and racially minoritized students by adapting programmatic offerings and requirements to fit students’ multifaceted needs. The study also identifies the way tailoring reduces cognitive load for students because the tailored interventions are embedded within a single program, rather than having students visit dozens of offices trying to piece together the support they need. The program created an approach to tailoring student support that draws on the best of predictive analytics and case management simultaneously while also being non-deficit and asset-based. Our study contributes to the literature by identifying the value of tailoring approaches to address students’ multiple needs and identities.

本文采用了一项为期五年的混合方法研究，重点研究了员工在全面的大学过渡计划中定制支持的方式，通过调整计划内容和要求来满足低收入，第一代和少数族裔学生的需求学生的多方面需求。该研究还确定了量身定制的方式可以减轻学生的认知负担，因为量身定制的干预措施被嵌入到单个程序中，而不是让学生访问数十个办公室来拼凑所需的支持。该计划创建了一种量身定制学生支持的方法，该方法同时利用了最佳的预测分析和案例管理，同时又是无缺陷且基于资产的。