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Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters
Quality Assurance in Education ( IF 1.5 ) Pub Date : 2019-02-04 , DOI: 10.1108/qae-11-2017-0078
Ajit Kumar Singh , A.M. Rawani

Owing to high competition in education sector, quality in education has become utmost important criteria to deliver better education service. For this purpose, it is required to monitor the quality of education. This paper aims to prioritize National Board of Accreditation (NBA) quality parameters in engineering education as per student’s needs using quality function deployment (QFD).,This study is conducted among students of an institute of National importance in three stages. Stage 1 involves conducting interview with 23 students to find the student’s requirement from an institute. Further Stage 2 involves importance rating collection through questionnaire survey method. In this stage, 228 students have given a rating of each student’s requirement. Finally, Stage 3 involves establishing correlation between student’s requirement and NBA quality parameters that has been done by 20 academic experts and finally making a QFD matrix for ranking of each NBA quality parameter.,The result of the study first indicates that among all students’ requirements, job-oriented requirement is the most important need, and ergonomics-based requirement is the least important need of students. Further, to fulfill their needs, an institute has to focus on each NBA quality parameter. But among all NBA quality parameters, student’s performance is highly desirable quality parameter.,This study will help top management of engineering institutions in making better policies and strategies for preparing their quality framework. These strategies will indirectly fulfill the customer needs that help in attracting more number of students toward those institutes.,In India, NBA is one of the leading bodies that monitor the quality of education. On the other hand, the institution has to satisfy the need of customer of education sector; therefore, prioritization of NBA quality parameter as per student’s need is one of the important needs that will help engineering institution to focus on a certain parameter to get a good quality certificate and also attract a number of meritorious students.

中文翻译:

应用质量功能部署优先确定国家认可委员会质量参数

由于教育部门的激烈竞争,教育质量已成为提供更好的教育服务的最重要的标准。为此,需要监测教育质量。本文旨在通过质量功能部署(QFD),根据学生的需求对工程教育中的国家认证委员会(NBA)质量参数进行优先排序。本研究在三个重要国家的学生中进行。第一阶段涉及对23名学生进行面试,以从学院找到学生的要求。进一步的第二阶段涉及通过问卷调查方法收集重要性等级。在此阶段,有228名学生对每个学生的要求进行了评分。最后,第三阶段包括建立学生需求与NBA质量参数之间的相关性(已由20位学术专家完成),最后制作一个QFD矩阵对每个NBA质量参数进行排名。研究结果首先表明,在所有学生需求中,工作以需求为导向的需求是最重要的需求,基于人机工程学的需求是学生的最不重要的需求。此外,为了满足他们的需求,研究所必须关注每个NBA质量参数。但是在所有NBA质量参数中,学生的表现是非常可取的质量参数。这项研究将帮助工程机构的高层管理人员制定更好的政策和策略来准备其质量框架。这些策略将间接满足客户需求,从而帮助吸引更多的学生涌入这些机构。在印度,NBA是监控教育质量的领先机构之一。另一方面,该机构必须满足教育部门客户的需求;因此,根据学生的需求对NBA质量参数进行优先级排序是一项重要需求,它将帮助工程学院专注于某个参数以获得良好的质量证书,并吸引许多有功学生。
更新日期:2019-02-04
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