ABSTRACT

This study bibliometrically examines 406 documents published in the Journal of Quality Assurance in Hospitality & Tourism (JQAHT) from 2000 to 2019 to uncover the scientific development, intellectual and conceptual structure in JQAHT and to rank most productive countries, institutions, authors, keywords and influential articles. The innovative tool “bibliometrix” was used to conduct the bibliometric analysis. The main results were interpreted and discussed through three levels of analysis: descriptive, intellectual structure, and co-word analysis. The descriptive analysis presents principal information about the authors, countries, publications, citations and keywords. Both co-citation analysis and historiographic mapping are used for intellectual structure and co-word analysis to reveal the conceptual structure. Han H, the USA and Oklahoma State University are the most productive author, country and institution in JQAHT, respectively, with service quality and customer satisfaction are the most researched themes. The findings provide a guide to researchers and practitioners to comprehensively understand the developmental trajectory of JQAHT and its structural and hidden implications.

摘要

本研究对 2000 年至 2019 年发表在《酒店与旅游质量保证杂志》 ( JQAHT )上的 406 篇文献进行文献计量，以揭示JQAHT的科学发展、知识和概念结构并对生产力最高的国家、机构、作者、关键词和有影响力的文章进行排名。使用创新工具“bibliometrix”进行文献计量分析。通过三个层次的分析对主要结果进行了解释和讨论：描述性分析、知识结构分析和共词分析。描述性分析提供有关作者、国家、出版物、引文和关键词的主要信息。共引分析和史学映射都用于知识结构和共词分析，以揭示概念结构。Han H、美国和俄克拉荷马州立大学是JQAHT中最多产的作者、国家和机构，分别以服务质量和客户满意度为研究最多的主题。研究结果为研究人员和从业人员全面了解JQAHT的发展轨迹及其结构和隐藏含义提供了指导。