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An explorative study of corporate travellers’ perception at a German airport
Journal of Air Transport Management ( IF 3.9 ) Pub Date : 2021-02-18 , DOI: 10.1016/j.jairtraman.2021.102040
Ulrike Schmalz , Annika Paul , Viola Gissibl

The modern working environment is changing at a fast pace due to factors such as globalisation, digitalisation, and demographic trends. Taking an exploratory approach, this study examines how prevailing factors shaping the working world may influence the perception of business air travellers. Relevant factors are identified through a literature review, which results are confirmed by expert interviews (N = 11). Business travellers are surveyed (N = 67) at Munich Airport regarding their personal experiences and their evaluations of these identified factors. Their perceptions concerning the psychological and physical experience, digitalisation, age, and gender are examined in detail.

Findings provide insights into the development of business air travel, with a focus on German business travellers. Despite the influence of advanced information and communications technology, survey results reveal that air travel might stay an essential part of the working world, as face-to-face meetings are not fully replaceable. Increasing multi-partner project work and flexible work structures could even lead into an increase of air travel. The study also delineates recommendations and research potential, such as the extension of the study in the light of the global COVID-19 pandemic. The question of how trends within the working world influence the perception of business related air travel is rarely studied. This study contributes to this gap in the scientific community.



中文翻译:

对德国机场的公务旅行者感知的探索性研究

由于全球化,数字化和人口趋势等因素,现代工作环境正在快速变化。本研究采用探索性方法,研究了影响工作环境的主要因素如何影响商务航空旅行者的观念。通过文献综述确定相关因素,并通过专家访谈确认结果(N = 11)。在慕尼黑机场对商务旅客进行了调查(N = 67),以了解他们的个人经历和对这些已确定因素的评估。详细考察了他们对心理和身体经验,数字化,年龄和性别的看法。

调查结果提供了对商务航空旅行发展的见解,重点是德国商务旅客。尽管有先进的信息和通信技术的影响,但调查结果表明,由于面对面会议不能完全取代,航空旅行可能仍然是工作世界的重要组成部分。多伙伴项目工作的增加和灵活的工作结构甚至可能导致航空旅行的增加。该研究还描述了建议和研究潜力,例如根据全球COVID-19大流行对研究的扩展。很少研究工作世界中的趋势如何影响与商务相关的航空旅行的看法的问题。这项研究加剧了科学界的这种差距。

更新日期:2021-02-18
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