Literature on the consequences of managerial reform for professionals in public services has often taken the professions as universal phenomenon, unaffected by sectoral heterogeneity. However, focusing on professionals’ own perspectives, this study notes important similarities and variations between professionals from two domains—GPs and teachers. The findings are attributed to professional identity values of excellence, ethics, and engagement, against which reforms were directed, and to the capacity of different professional groups to develop strategies based on these values. Suggesting that the professional identity of specific professions is key creates different conditions and consequences for introducing new management practices.

有关管理改革对公共服务专业人士的影响的文献经常将这些专业视为普遍现象，不受部门异质性的影响。但是，本研究着眼于专业人员的个人观点，指出了GP和教师这两个领域的专业人员之间的重要异同。这些发现归因于改革所针对的卓越，道德和敬业度的专业认同价值观，以及不同专业团体根据这些价值观制定战略的能力。建议特定职业的专业身份是关键，这为引入新的管理实践创造了不同的条件和后果。