Many recommendations have been proposed to enhance the reform of public service bureaucracy. However, they were not effective enough since complaints were still directed toward public service practice. This research was conducted to investigate this issue and propose solutions to enhance the effectiveness of public service reform in the field of investment in order to increase regional economic growth. This research resulted in solutions in the form of an ideal reform model based on multi stakeholder (pentahelix) approach. A hierarchical qualitative analysis approach was used in this research. This research also employed the phenomenological method through participatory observation. The focuses of this research included institutional conditions, human resources, bureaucratic procedures and multi-stakeholder involvement. The research was carried out in two stages. In the first stage focused on finding the most appropriate model of public service bureaucratic reform. Whereas, the second stage included the formulation of convincing pentahelix model to enhance the process of investment service reform.

中文翻译：

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五角螺旋视角下的投资部门公共服务官制改革：自治时代的新希望？

已经提出了许多建议来加强公共服务机构的改革。但是，由于投诉仍然针对公共服务实践，因此它们不够有效。进行这项研究是为了调查这个问题，并提出解决方案以增强投资领域的公共服务改革的有效性，以增加区域经济增长。这项研究得出了基于多利益相关方（pentahelix）方法的理想改革模型形式的解决方案。本研究使用分层定性分析方法。该研究还通过参与性观察采用了现象学方法。这项研究的重点包括机构条件，人力资源，官僚程序和多方利益相关者的参与。该研究分两个阶段进行。在第一阶段，重点是寻找最合适的公共服务官僚改革模式。而第二阶段包括建立令人信服的五螺旋模型以加强投资服务改革的过程。