Abstract

The purpose of this study is to provide a comprehensive systematic literature review (SLR) of factors influencing crisis management (CM). The study attempts to assess the main areas that have been linked to and studied CM, and the research outlets that have been provided these research. The study adopts a qualitative approach and uses SLR method to collect relevant data. The study surveyed 223 studies from different research outlets, including the most reputed publishers; Emerald, Wiley, Elsevier, Springer, Taylor & Francis, SAGE, and Inderscience. The extracted articles are categorized into 8 areas based on their effect on CM. The most important factors are communication and social media, which have 66 studies with 4039 citations, leadership which have 40 studies with 2315 citations, followed by knowledge, governance, information technology, strategic planning, and professional entities, which have 38, 24, 23, 16, and 16 manuscripts with 2109, 1738, 301, 548, and 160 citations, respectively. The current study provides an open insight for academicians and researchers on the main areas of CM investigated by prior studies. It provides a novel contribution and comprehensive understating through highlighting what has been done and what is left to be done in respect to crisis management.

摘要

本研究的目的是提供影响危机管理（CM）的因素的全面系统的文献综述（SLR）。该研究试图评估与CM相关的主要领域，并提供了这些研究的研究机构。本研究采用定性方法，并采用SLR方法收集相关数据。该研究调查了来自不同研究机构的223项研究，其中包括最著名的出版商。Emerald，Wiley，Elsevier，Springer，Taylor＆Francis，SAGE和Inderscience。根据提取的文章对CM的影响，将其分为8个区域。最重要的因素是传播和社交媒体，其中66项研究被引用4039次，领导力40项研究被引用2315次，其次是知识，治理，信息技术，战略规划和专业实体，分别有38、24、23、16和16个手稿，分别被引用2109、1738、301、548和160。当前的研究为院士和研究人员提供了对先前研究所研究的CM主要领域的开放见解。通过突出显示在危机管理方面已完成的工作和尚待完成的工作，它提供了新颖的贡献和全面的低估。