Purpose The purpose of this paper is to present a comprehensive survey of workplace productivity key performance indicators (KPIs) used in the office context. Academic literature from the past 10 years has been systematically reviewed and contextualized through a series of expert interviews. Design/methodology/approach The authors present a systematic review of the literature to identify KPIs and methods of workplace productivity measurement, complemented by insights semi-structured interviews to inform a framework for a benchmarking tool. In total, 513 papers published since 2007 were considered, of which 98 full-length papers were reviewed, and 20 were found to provide significant insight and are summarized herein. Findings Currently, no consensus exists on a single KPI suitable for measuring workplace productivity in an office environment, although qualitative questionnaires are more widely adopted than quantitative tools. The diversity of KPIs used in published studies indicates that a multidimensional approach would be the most appropriate for knowledge-worker productivity measurement. Expert interviews further highlighted a shift from infrequent, detailed evaluation to frequent, simplified reporting across human resource functions and this context is important for future tool development. Originality/value This paper provides a summary of significant work on workplace productivity measurement and KPI development over the past 10 years. This follows up on the comprehensive review by B. Haynes (2007a), providing an updated perspective on research in this field with additional insights from expert interviews.

中文翻译：

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在办公室环境中衡量工作场所生产力的方法

目的本文的目的是对办公室中使用的工作场所生产力关键绩效指标（KPI）进行全面调查。通过一系列的专家访谈，对过去10年的学术文献进行了系统地审查和背景介绍。设计/方法/方法作者对文献进行了系统的综述，以确定工作绩效生产率衡量的KPI和方法，辅之以半结构化访谈的见解，以提供基准工具框架的信息。自2007年以来，共考虑了513篇论文，其中对98篇全长论文进行了审查，发现20篇具有重要见识，在此进行了总结。调查结果目前，对于适用于衡量办公环境中工作场所生产力的单个KPI尚无共识，尽管定性问卷比定量工具更广泛地被采用。在已发表的研究中使用的KPI的多样性表明，多维方法将最适合知识工作者的生产率测量。专家访谈进一步强调了从人力资源职能的不频繁，详细的评估到频繁，简化的报告的转变，这种情况对于将来的工具开发很重要。原创性/价值本文总结了过去10年中有关工作场所生产力测量和KPI发展的重要工作。这是B. Haynes（2007a）进行的全面审查的后续内容，它提供了该领域研究的最新观点以及专家访谈的更多见解。