ABSTRACT

Dwell time delays, although small in nature, can accumulate to a large delay over the entire journey of a train. It is, however, difficult to precisely know the amount of time which is required at stations due to the inherent variance in human behaviour. Furthermore, planning practices do not seem to capture the dynamic nature of the dwell time process. The current literature review focusses on the influence that passengers have on the length and variance of dwell times at stations. More specifically, this study focusses on the underlying causes for the distribution of passengers along a platform while waiting for the train to arrive at the station and their behaviour during the boarding and alighting process. As part of this review, two databases were systematically searched, and backwards snowballing techniques were applied. To ensure the quality of the included literature, a systematic quality appraisal was carried out. The findings show that measures related to platform management and changes to train operations have the potential to play a substantial role in reducing the variance in dwell times, as well as improvements in the provision of information to travellers. Such measures also allow for a more solution-oriented approach. However, the actual benefits of such measures need further studying. The findings also show that the distribution of passengers and the behaviour of passengers during the boarding and alighting process are connected and should thus be addressed as a whole rather than separate aspects. The majority of the studies included in this review did, however, not focus on both elements in conjunction. There is thus a need for future studies into the effect of platform management measures where efforts must be made to better understand the impact of measures on both the behaviour and distribution of passengers.

摘要

停留时间延误虽然本质上很小，但在火车的整个行程中会累积成很大的延误。然而，由于人类行为的内在差异，很难准确地知道车站所需的时间量。此外，规划实践似乎没有捕捉到停留时间过程的动态特性。当前的文献综述侧重于乘客对车站停留时间长度和方差的影响。更具体地说，本研究侧重于乘客在等待火车到达车站时沿站台分布的根本原因以及他们在上下车过程中的行为。作为本次审查的一部分，系统地搜索了两个数据库，并应用了向后滚雪球技术。为确保纳入文献的质量，进行了系统的质量评价。调查结果表明，与站台管理和列车运营变化相关的措施有可能在减少停留时间差异以及改善向旅客提供信息方面发挥重要作用。此类措施还允许采用更加面向解决方案的方法。然而，这些措施的实际好处需要进一步研究。研究结果还表明，乘客的分布和乘客在上下车过程中的行为是相互关联的，因此应该作为一个整体而不是单独的方面来解决。然而，本综述中包含的大多数研究并未同时关注这两个要素。