This study examines policy implementation as it unfolds from policy, to the contractors and then to its impact on employees delivering the social service. Multilevel statistical analysis is used to examine survey data from 36 contractors and 542 employees. The use of multilevel analysis provides a methodological tool and subsequent analysis new to the discipline of public administration. The results indicate a strong positive association between resource (in)adequacy decision-making at the contractor level and employee outcomes. The contribution of the paper is new evidence to support the widening of existing quality care indicators to include organisational support metrics for contractors.

中文翻译：

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紧缩、人员不足和外包社会服务：需要多少政府调查才能改善老年护理的社会政策结果？

本研究考察了政策实施，从政策到承包商，再到其对提供社会服务的员工的影响。多级统计分析用于检查来自 36 名承包商和 542 名员工的调查数据。多层次分析的使用为公共管理学科提供了一种新的方法学工具和后续分析。结果表明，承包商层面的资源（不）充足性决策与员工成果之间存在很强的正相关关系。该论文的贡献是支持扩大现有质量护理指标以包括承包商的组织支持指标的新证据。