Although it has been acknowledged that security guards are at high risk of becoming victims of violence, little previous research has considered (a) what support is provided for victims and (b) how a lack of adequate provision could have negative impacts on both security guards and the security industry. The paper focuses on data collected with retail security guards working in the United Kingdom through 488 online surveys and 20 face-to-face interviews. We outline the sources of support respondents would like to see and through the gaze of organisational support theory identify how inadequate support can generate negative emotions, a lack of loyalty towards employers and a lack of work motivation. We conclude that while international research across larger samples of security guards might help to build a more composite picture of the support needs of victimised security guards, the findings of this study have important implications for the security industry and pave the way for a potentially important body of research.

虽然已经承认保安人员成为暴力受害者的风险很高，但之前的研究很少考虑 (a) 为受害者提供什么支持以及 (b) 缺乏足够的供应如何对两名保安人员产生负面影响和安全行业。该论文侧重于通过 488 次在线调查和 20 次面对面访谈与在英国工作的零售保安员收集的数据。我们概述了受访者希望看到的支持来源，并通过组织支持理论的凝视确定支持不足如何产生负面情绪、对雇主缺乏忠诚度和缺乏工作动力。