This research studied the current document management (DM) practices in small and medium-sized enterprises (SMEs) of a road freight transport sector in a South American city with the aim to determine strengths and challenges for improving information management.,The study was conducted using a survey approach based on measuring information management capabilities (IMC) through the following main dimensions: perception about DM practices, DM policies and tools, IT usage, organizational climate, and problems related to document management.,The main results from the work stated the challenges for these companies in adopting electronic document management systems (EDMS) and handling information effectively even though the business experience. Also, the study highlighted the top management commitment in terms of investments for IMC development. Nevertheless, this economic support tends to be not enough to afford the EDMS implementation.,Regarding the importance of information in road freight transport sector, this paper explored DM practices in a field in which no previous studies related to DM had been conducted and set the basis to make decisions to improve information management performance.

中文翻译：

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中小企业文件管理规范

这项研究研究了南美城市道路货运部门的中小型企业（SME）当前的文档管理（DM）做法，目的是确定改进信息管理的优势和挑战。使用基于以下主要维度的基于测量信息管理能力（IMC）的调查方法：对DM实践，DM策略和工具，IT使用，组织环境以及与文档管理有关的问题的理解。这些公司在采用电子文档管理系统（EDMS）和有效处理信息方面面临的挑战，即使有业务经验也是如此。此外，该研究还强调了IMC开发投资方面最高管理层的承诺。