In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based policy on front-line workers of a public service called Liaison and Diversion. The findings demonstrated that professionals have been adapting the policy to local circumstances found at the street level. We argued that adaptation is a form of employee-based innovation that optimises the use of scarce resources and customises services to the clients.

中文翻译：

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罪犯改造中基于绩效的政策：联络和转移服务一线工作人员的局限性或创新？

近年来，英国政府在通过政策分配公共资金的过程中，一直在使用竞争因素。一线工人与这种模式强加的局限性作斗争。进行了一项定性案例研究，以调查一项新的基于绩效的政策对称为联络和转移的公共服务的一线工作人员的影响。调查结果表明，专业人士一直在根据街道一级的当地情况调整政策。我们认为，适应是一种基于员工的创新形式，可以优化稀缺资源的使用并为客户定制服务。