Abstract Service delivery remains a challenge in post-apartheid South Africa, notwithstanding the proactive legislations that have been in place since the end of apartheid in 1994 to ensure that municipalities enhance the developmental path through service delivery. Given the increasing interest in prioritising knowledge sharing in municipalities, this article advocates for knowledge sharing as a tool to improve service delivery at South African municipalities. It investigates knowledge sharing at the Overstrand municipality in Cape Town, South Africa and adopts a qualitative approach, using convenient sampling and semi-structured interviews. South Africa is a multicultural country where municipalities are recovering from the inequalities and disparities of apartheid. The article identifies methods of knowledge sharing; establishes the barriers to effective knowledge sharing; and suggests ways in which knowledge sharing could be enhanced at the municipality. Data was collected from the different departments of the Overstrand municipality. The findings reveal that knowledge sharing continues to remain a challenge although participants understood and recognised its importance. A lack of trust, poor communication between senior and junior colleagues, a lack of incentives and recognition, fear of losing one’s job and the absence of a formal strategy, relevant information and communication technology make knowledge sharing challenging. The article recommends a formal knowledge management strategy; a knowledge sharing culture; the use of ICTs for knowledge management and the need for leaders to champion knowledge sharing in all the departments of the Overstrand municipality. Although there is emerging research on knowledge management in the public sector, there is a dearth of research on municipalities.

中文翻译：

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南非西赫曼努斯角超支自治市的知识共享

摘要尽管种族隔离制度自1994年结束以来就制定了积极的立法，以确保市政当局改善通过服务提供的发展道路，但在种族隔离之后的南非，服务提供仍然是一个挑战。鉴于人们越来越重视在市政当局中优先考虑知识共享，因此本文主张将知识共享作为改善南非市政当局提供服务的工具。它在南非开普敦的Overstrand市政当局调查知识共享，并采用定性方法，使用方便的样本和半结构化访谈。南非是一个多元文化的国家，市政当局正在从种族隔离的不平等和差距中恢复过来。本文确定了知识共享的方法；建立有效知识共享的障碍；并提出了在市政当局加强知识共享的方式。数据是从Overstrand市政的不同部门收集的。调查结果表明，尽管参与者理解并认识到其重要性，但知识共享仍继续是一个挑战。缺乏信任，高层与下层同事之间的沟通不畅，缺乏激励和认可，担心失去工作，缺乏正式战略，相关的信息和通信技术使知识共享面临挑战。本文建议了一种正式的知识管理策略；知识共享文化；使用ICT进行知识管理，以及领导者需要在Overstrand市政的所有部门中倡导知识共享。尽管在公共部门中出现了有关知识管理的新兴研究，但对市政当局的研究却很少。