Burnout is found to negatively impact the quality of life of professionals working in the human service industries. By studying 152 police officers in Kolkata, India, we explore what contributes to burnout, and in which context burnout can be reduced or increased. We have focused on the relationship between personality and burnout, and examined the relationship between different job aspects, like job control and organizational identification with burnout. Results indicate that certain personality traits like agreeableness and conscientiousness significantly predict personal accomplishment, while neuroticism predicts emotional exhaustion. Low job control was related with increased emotional exhaustion, and higher level of identification with organization was related with increased sense of personal accomplishment.

发现倦怠会对在人类服务行业工作的专业人员的生活质量产生负面影响。通过研究印度加尔各答的152名警察，我们探索了导致倦怠的原因，并在此背景下可以减少或增加倦怠。我们专注于人格与倦怠之间的关系，并研究了不同工作方面之间的关系，例如工作控制和带有倦怠的组织认同。结果表明，某些人格特质，例如和agree和认真，可以显着预测个人的成就，而神经质则可以预测情绪疲惫。工作控制程度低与情绪疲惫有关，而对组织的认同程度高则与个人成就感有关。