National equality bodies (NEBs) must provide independent assistance to victims of discrimination in complaints about discrimination. As the EU Directive 2000/43/EC only introduced a minimum programme, there is great variety in design at the national level. In this article, the focus lies on the out-of-court approach of the Belgian NEB (Unia) which is founded on dialogue with the involved parties. Based on semi-directive interviews with 18 persons who reported discrimination and hate speech, the factors that contribute to their satisfaction with the assistance procedure of the NEB are explored. This satisfaction is approached from a socio-psychological perspective based on the relational model of procedural justice which implies that people care about a fair procedure because of the message it conveys to them about their relationship with the entity enacting the procedure. As established in prior research on informal dispute resolution, it was found that the quality of their interaction with the staff members at the NEB played a great role in the assessment of the procedure.

中文翻译：

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国家平等机构在调解歧视报告中的程序正义观念

国家平等机构 (NEB) 必须向歧视投诉中的歧视受害者提供独立援助。由于欧盟指令 2000/43/EC 仅引入了最低计划，因此国家层面的设计存在很大差异。在本文中，重点在于比利时 NEB (Unia) 的庭外方法，该方法建立在与相关各方的对话基础上。基于对 18 名报告歧视和仇恨言论的人的半直接访谈，探讨了影响他们对 NEB 援助程序满意的因素。这种满意度是从基于程序正义关系模型的社会心理学角度来处理的，这意味着人们关心公平的程序，因为它向他们传达了关于他们与制定程序的实体的关系的信息。正如先前关于非正式争议解决的研究所确定的那样，发现他们与 NEB 工作人员的互动质量在评估程序方面发挥了重要作用。