Purpose

The purpose of this paper is to share the experience of a university library in response to the COVID-19 pandemic since early March 2020. The paper describes the library’s position during the crisis and illustrates the uncharted challenges that the pandemic has posed to its digital services. Furthermore, it details how the library has adapted some existing services into a digital format and explored new initiatives/practices to support the university’s full online teaching and learning since March 23, 2020.

Design/methodology/approach

This paper describes the library’s various digital services that are used to meet the needs of its end-users during the COVID-19 pandemic. The approaches used are the authors’ personal experiences working at an academic library, observations of the library’s responses with regards to its digital services, as well as their reflections on what can be considered for development now and in the future. It highlights the current initiatives and best practices for digital library services during a public health crisis.

Findings

This paper aims to make other university libraries aware of what the library has implemented with providing digital services to its teaching faculty and students during the pandemic. It also describes the challenges and implications for the library professionals working in-house and remotely.

Originality/value

This paper is of great value in providing insights and practical solutions responding to the global health crisis for other libraries that are coping with the similar challenges for digital library services.

中文翻译：

---

COVID-19和数字图书馆服务–以大学图书馆为例

目的

本文的目的是分享自2020年3月初以来应对COVID-19大流行的大学图书馆的经验。本文描述了该图书馆在危机期间的地位，并说明了大流行对其数字服务构成的未知挑战。此外，它详细介绍了图书馆如何将一些现有服务转换为数字格式，并探索了自2020年3月23日以来支持大学全面在线教学的新举措/实践。

设计/方法/方法

本文介绍了图书馆在COVID-19大流行期间用于满足最终用户需求的各种数字服务。所使用的方法是作者在大学图书馆工作的个人经历，对图书馆在其数字服务方面的回应的观察以及对现在和将来可以考虑的发展的思考。它重点介绍了公共卫生危机期间数字图书馆服务的当前举措和最佳实践。

发现

本文旨在使其他大学图书馆了解在大流行期间向其教学人员和学生提供数字服务的图书馆所实施的措施。它还描述了内部和远程工作的图书馆专业人员面临的挑战和影响。

创意/价值

本文对于为应对数字图书馆服务类似挑战的其他图书馆提供了应对全球健康危机的见解和实用解决方案，具有重要价值。