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Acceptance of Islamic financial technology (FinTech) banking services by Malaysian users: an extension of technology acceptance model
Foresight ( IF 2.3 ) Pub Date : 2020-04-23 , DOI: 10.1108/fs-12-2019-0105
Imran Mehboob Shaikh , Muhammad Asif Qureshi , Kamaruzaman Noordin , Junaid Mehboob Shaikh , Arman Khan , Muhammad Saeed Shahbaz

This paper aims to examine the determinants that influence bank users’ acceptance for Islamic financial technology (FinTech) services by extending the technology acceptance model (TAM) in the Malaysian context.,The survey was conducted using convenience sampling. Moreover, 205 responses were gathered from users of the Islamic bank. On the same note, the literature on determinants of Islamic FinTech acceptance and TAM was reviewed as well in a bid to contribute to the factors that are instrumental in determining the acceptance of FinTech services.,Findings of the study reveal that Islamic FinTech’s services acceptance is determined by perceived ease of use, perceived usefulness and also by another variable, which is consumer innovativeness (CI). On the contrary other factors, self-efficacy and subjective norms are found not to be influential in determining Islamic FinTech’s acceptance by Islamic banking users.,TAM is extended in the context of Islamic FinTech. A new variable, namely, CI is tested using TAM. CI is yet to be tested, therefore, this paper will be a useful reference for the policymakers, academicians and future researchers.

中文翻译:

马来西亚用户接受伊斯兰金融技术(FinTech)银行服务:技术接受模式的扩展

本文旨在通过扩展马来西亚背景下的技术接受模型(TAM)来研究影响银行用户对伊斯兰金融技术(FinTech)服务接受程度的决定因素。该调查是使用便利抽样进行的。此外,还从伊斯兰银行的用户那里收集了205条回复,同时,还回顾了有关伊斯兰金融科技接受度和TAM决定因素的文献,以期为有助于确定金融科技服务接受度的因素做出贡献研究的结果表明,伊斯兰金融科技公司对服务的接受程度取决于感知的易用性,感知的实用性以及另一个变量,即消费者创新能力(CI)。相反,其他因素,发现自我效能和主观规范对确定伊斯兰金融技术被伊斯兰银行用户的接受程度没有影响; TAM在伊斯兰金融技术的背景下得到扩展。使用TAM测试一个新变量CI。CI尚待测试,因此,本文将为决策者,院士和未来研究人员提供有用的参考。
更新日期:2020-04-23
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