The purpose of this paper is to explore how new policies and standards to professionalise nightclub bouncing along with customer-oriented service imperatives affect bouncers’ work practices and identities.,The paper is based on 13 months of ethnographic fieldwork among Danish bouncers and uses the concept of “emotional labour” and related ideas of “interactive service work” to explore how service imperatives play out at political/commercial and organisational levels and how such initiatives are negotiated by bouncers in their work practices.,Until recently, the nocturnal work of bouncers had been relatively unaffected by labour market service paradigms. This is now changing, as policy initiatives and the capitalist service economy colonise ever greater domains of the urban night and the work conducted here. We argue that trends towards professionalisation have landed bouncers in a double-bind situation, in which they are increasingly faced with competing and sometimes contradictory occupational imperatives requiring them both to “front up” effectively to unruly patrons and to project a service-oriented persona. We show how bouncers seek to cope with this precarious position by adopting a variety of strategies, such as resistance, partial acceptance and cultural re-interpretations of service roles.,While existing research on nightclub bouncers has primarily focussed on bouncers’ physical regulation of unruly guests, this paper provides a theoretical framework for understanding current policy ambitions to “domesticate” bouncers and shows how attempts to construct bouncers as civilised “service workers” is fraught with paradoxes and ambiguities.

中文翻译：

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保镖服务工作：情感劳动和灵活的男性气概

本文的目的是探讨使夜总会弹跳专业化的新政策和标准以及以客户为导向的服务要求如何影响弹跳器的工作实践和身份。本文基于丹麦弹跳器的13个月的民族志实地考察，并使用了这一概念。情绪劳动”和“交互式服务工作”的相关概念，以探索服务需求如何在政治/商业和组织层面发挥作用，并由保镖在工作实践中如何谈判。直到最近，保镖的夜行性工作相对不受劳动力市场服务范式的影响。现在，这种情况正在改变，因为政策措施和资本主义服务经济正在殖民越来越多的城市夜晚以及在这里开展的工作。我们认为，专业化趋势使保镖陷入了双重困境，在这种情况下，保镖越来越面临竞争，有时甚至是相互矛盾的职业要求，要求他们既要有效地“迎头赶上”不守规矩的顾客，又要树立服务型角色。我们展示了保镖如何通过采取各种策略来应对这种不稳定的状况，例如抵抗，部分接受和对服务角色的文化重新诠释。尽管有关夜总会保镖的现有研究主要集中在保镖对不守规矩的身体调节上作为嘉宾，本文提供了一个理论框架来理解当前“驯养”保镖的政策野心，并展示了如何将“保镖”建设为文明的“服务工人”如何充满悖论和歧义。