This paper aims to examine the relationship between supervisor support, work engagement and turnover intentions with work engagement playing the role of a mediator.,Data from 386 Indian call centre employees through questionnaire survey was collected. A variety of statistical tools such as confirmatory factor analysis, Sobel test and descriptive statistics were used for examining the relationship.,From this study, it was found that work engagement partially mediates the relationship between supervisor support and turnover intentions confirming well with the model hypothesized for the study.,Both employee turnover and disengagement levels in call centres keep on increasing, but very little research has been conducted so far on the linkage between supervisor support, work engagement and turnover intentions. Whatever little research has been conducted so far does not take supervisor support as a one-dimensional construct, thus obscuring its impact on work engagement and turnover intentions. That too, the findings about the relationship between work engagement and turnover intentions are mixed, thus calling for further studies. Moreover, the majority of the studies so far have come from Western contexts. The relationship is yet to be fully understood in the emerging Asian business context.

中文翻译：

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主管支持，工作投入和离职意图：来自印度呼叫中心的证据

本文旨在研究上级领导的支持，工作投入和离职意图之间的关系，其中工作参与起到调解人的作用。通过问卷调查收集了来自386名印度呼叫中心员工的数据。通过验证性因素分析，Sobel检验和描述性统计等各种统计工具来检验这种关系。通过本研究发现，工作参与部分地介导了主管支持和离职意向之间的关系，并通过假设模型进行了很好的确认。在研究中，呼叫中心的员工离职和离职水平都在不断增加，但是到目前为止，关于主管支持，工作投入和离职意图之间的联系的研究很少。到目前为止，几乎没有进行任何研究，都没有将主管的支持作为一维结构，从而掩盖了它对工作投入和离职意图的影响。同样，关于工作投入和离职意向之间关系的发现也参差不齐，因此需要进一步研究。而且，到目前为止，大多数研究都来自西方背景。这种关系在新兴的亚洲商业环境中尚未得到充分理解。