The purpose of this paper is to develop a conceptual model to determine whether organizational climate (OC) mediates the effect of managerial skills (MSs) on business performance in small businesses, such as pharmacies.,The model proposed in this research was tested using separate questionnaires specifically designed for managers, employees and clients. The data set consists of responses from 301 managers, 470 clients and 328 employees from community pharmacies in Tehran, capital of Iran, which were analyzed using structural equation modeling.,Although the results indicated no significant direct relationship between MSs and pharmacy performance (PP), they also confirmed that having a context-appropriate set of MSs can positively affect PP via the mediating effect of OC.,This is the first study investigating how MSs improve performance in retail pharmacies. Although this research focuses specifically on small businesses in the pharmaceutical industry, it nevertheless contributes to the literature by showing the importance of OC.

中文翻译：

---

小型企业的管理技能和绩效：组织氛围的中介作用

本文的目的是建立一个概念模型，以确定组织气候（OC）是否介导了管理技能（MS）对小企业（例如药房）的业务绩效的影响。专为经理，员工和客户设计的问卷。该数据集由来自伊朗首都德黑兰的社区药房的301位管理人员，470位客户和328位员工的回复组成，并使用结构方程模型进行了分析。尽管结果表明MS与药店绩效（PP）之间没有显着的直接关系。 ，他们还证实，拥有一套适合情境的MS可以通过OC的介导作用对PP产生积极影响。这是第一项研究MS如何改善零售药店绩效的研究。尽管此研究专门针对制药行业的小型企业，但它通过显示OC的重要性为文献做出了贡献。