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Low-quality LMX relationships, leader incivility, and follower responses
Journal of General Management Pub Date : 2018-10-01 , DOI: 10.1177/0306307018788808
Geir Thompson 1 , Robert Buch 2 , Lars Glasø 1
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The present study focus on the quality of the leader-member exchange relationship as a potential antecedent of workplace incivility. Furthermore, affective and behavioral responses of those exposed to incivility by their superiors are examined. The sample is drawn from full-time employees in various industries located in eastern Norway where both leaders and their direct reports contributed with data. The results show that out-group members are at increased risk of workplace supervisory incivility. Furthermore, in accordance with Andersson and Pearson's (1999) framework, those who are exposed to incivility, will respond with negative emotional affect, which may progress to overwhelm the individual involved and manifest in social loafing. Finally, our results also show a direct association between incivility and both outcome variables. In line with social exchange theory, which conceptualizes the exchanges as a relatively rational calculative process, followers choose to reciprocate by limiting their personal effort and contribution to the organization. Taken together, unveiling two separate processes of supervisor incivility may imply that the relationships between the cognitive, emotional and behavioral aspects of incivility are more complex than previously assumed.

中文翻译:

低质量的 LMX 关系、领导者的不文明和追随者的反应

本研究侧重于作为工作场所不文明行为的潜在前因的领导-成员交换关系的质量。此外,还检查了那些受到上级不文明对待的人的情感和行为反应。样本来自位于挪威东部各个行业的全职员工,领导者及其直接下属都提供了数据。结果表明,外群体成员面临工作场所监管不文明的风险增加。此外,根据 Andersson 和 Pearson (1999) 的框架,那些暴露于不文明行为的人会以负面情绪影响做出反应,这可能会逐渐压倒所涉及的个人并表现出社交懒散。最后,我们的结果还显示了不文明行为与两个结果变量之间的直接关联。根据将交换概念化为相对理性的计算过程的社会交换理论,追随者选择通过限制他们的个人努力和对组织的贡献来回报。总之,揭示主管不文明的两个独立过程可能意味着不文明的认知、情感和行为方面之间的关系比以前假设的要复杂。
更新日期:2018-10-01
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