The study examined students’ needs and satisfaction at the Kingsborough Community College in Brooklyn, NY. Purposive sampling method was used to examine the needs and satisfaction of the allied healthcare programme and the English as a Second Language programme students. Results of the focus group discussions and in-depth interviews with students and faculty members demonstrate that there is still a lot of work that needs to be done to assist non-credit students to complete their programmes. By learning the perceptions of the non-credit students, the college can make necessary changes for improvements, which ultimately will bring a higher return on investments and engagement of the non-credit student population. The needs and satisfactions of this population have to be taken seriously; whereby providing students by access to credit programmes, generating meaningful outcomes for a range of their needs, and facilitating the long-term pursuit of degree in connection to the academic departments.

这项研究检查了纽约布鲁克林金斯伯勒社区学院学生的需求和满意度。目的抽样方法用于检查联盟医疗计划和英语作为第二语言计划学生的需求和满意度。焦点小组讨论和对学生及教职员工的深入访谈的结果表明，仍需要做大量工作来帮助非学分学生完成他们的课程。通过学习非学分学生的看法，学院可以进行必要的更改以进行改进，从而最终为非学分学生带来更高的投资回报和参与度。必须认真对待这一人口的需求和满足；从而为学生提供获得信贷课程的机会，