Purpose: Hunter Harrison, CEO of the railroad company CSX, died on December 16, 2017. Harrison, known as the railroad transformation guru, was a controversial person. While his transformations were applauded by investors, they were also subject to significant criticism. The author changes triggered service disruptions, customer complaints and federal scrutiny. The purpose of this paper is to conduct an in-depth analysis of the transformation at CSX and to develop a framework for the analysis of organizational transformation projects. Design/methodology/approach: The authors critically analyze the transformation at CSX – known as precision scheduled railroading (PSR). The authors base the initial analysis on the Lean approach to organizational change the authors compare and contrast the two approaches and the authors highlight both positive and negative aspects. The empirical data was collected via two rounds of interviews with employees at CSX – the first informal, the second structured. The lack of academic articles dealing with PSR, the authors focused on the review on trade and newspaper articles. Findings: First, while many transformations are conducted under the assumption that they will improve both effectiveness and efficiency, they are in reality often mainly efficiency improvement programs that can, in fact, hurt both effectiveness and employee morale. Second, the paper presents a framework for the analysis of transformation projects. Research limitations/implications: The authors identify factors for analysis of transformation programs and the authors develop a framework, which structures significant change aspects into three categories, namely, purpose, process and people. Practical implications: Organizations can use the framework to understand the requirements for successful transformation, to analyze if the chosen method matches the organizational strategy and to facilitate successful implementation in the companies. Originality/value: This is the first research paper on PSR and the first paper contrasting PSR with other transformation methods. (Less)

中文翻译：

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组织变革的关键分析– PSR

目的：铁路公司CSX的CEO亨特·哈里森（Hunter Harrison）于2017年12月16日辞世。尽管他的转型受到了投资者的欢迎，但它们也遭到了严厉的批评。作者的更改触发了服务中断，客户投诉和联邦审查。本文的目的是对CSX的转型进行深入分析，并为组织转型项目的分析建立一个框架。设计/方法/方法：作者对CSX的转换进行了严格的分析，这种转换被称为精确计划铁路（PSR）。作者基于精益方法进行组织变革的初步分析，作者将这两种方法进行了比较和对比，并且作者强调了积极和消极的方面。通过与CSX员工进行的两轮访谈收集了经验数据-第一个是非正式的，第二个是结构化的。由于缺乏有关PSR的学术文章，作者将重点放在对贸易和报纸文章的评论上。发现：首先，尽管许多转换都是在假设会提高效率和效率的前提下进行的，但实际上实际上主要是效率提高计划，实际上可能会损害效率和员工士气。其次，本文提出了一个分析转型项目的框架。研究局限/含义：作者确定了分析转型计划的因素，并开发了一个框架，该框架将重要的变更方面分为目的，过程和人员三类。实际意义：组织可以使用该框架来理解成功转型的需求，分析所选方法是否与组织战略相匹配，并促进在公司中的成功实施。原创性/价值：这是有关PSR的第一篇研究论文，也是将PSR与其他转换方法进行对比的第一篇论文。（较少的）组织可以使用该框架来了解成功转型的需求，分析所选方法是否与组织策略相匹配，并促进在公司中的成功实施。原创性/价值：这是有关PSR的第一篇研究论文，也是将PSR与其他转换方法进行对比的第一篇论文。（较少的）组织可以使用该框架来了解成功转型的需求，分析所选方法是否与组织策略相匹配，并促进在公司中的成功实施。原创性/价值：这是有关PSR的第一篇研究论文，也是将PSR与其他转换方法进行对比的第一篇论文。（较少的）