The purpose of this paper is to explore mindfulness training as a viable intervention for frontline employees in tourism and hospitality as a way to aid in the regulation of emotions and reduce or prevent employee burnout while increasing levels of work engagement.,By reviewing related literature, the authors explored the relationships between mindfulness training and emotional labor, and mindfulness, burnout and work engagement.,The authors suggested the following propositions: mindfulness training can potentially help to regulate emotional labor of tourism and hospitality frontline employees, and mindfulness training can potentially reduce burnout and enhance levels of work engagement of tourism and hospitality frontline employees.,This study can guide scholars to initiate empirical research to examine the influence of mindfulness training on diverse outcomes related to tourism and hospitality employees.,This study can help to improve the awareness of leaders and managers of mindfulness training as an intervention to alleviate emotional exhaustion of frontline employees in tourism and hospitality.,This study provides theoretical insights and useful practical implications for ways to establish a suitable work environment that encourages frontline employees to perform genuine or deep acting while minimizing incidents of surface acting and the consequences of emotional labor.

中文翻译：

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对旅游和款待一线员工的正念培训

本文的目的是探索正念培训，作为对旅游和酒店业一线员工的可行干预措施，以帮助其调节情绪，减少或防止员工倦怠，同时提高工作投入水平。通过查阅相关文献，作者探讨了正念训练与情绪劳动，正念，倦怠和工作投入之间的关系。作者提出以下建议：正念训练可以潜在地帮助规范旅游业和酒店业一线员工的情绪劳动，而正念训练可以减少精疲力尽，并提高旅游和接待前线员工的工作投入水平。这项研究可以指导学者开展实证研究，以研究正念训练对与旅游和酒店业雇员相关的各种结果的影响。这项研究为建立合适的工作环境提供了理论上的见识和有益的实践意义，这些方法可以鼓励一线员工表现出真正的或深刻的表现，同时最大程度地减少表面行为和情感劳动的后果。这项研究可以帮助提高领导者和经理的正念培训意识，以缓解一线员工在旅游和款待方面的情绪疲惫。该研究为建立合适的工作环境提供了理论上的见识和有益的实践启示一线员工要表现出真实或深刻的表现，同时最大程度地减少表面行为和情感劳动的后果。这项研究可以帮助提高领导者和经理的正念培训意识，以缓解一线员工在旅游和款待方面的情绪疲惫。该研究为建立合适的工作环境提供了理论上的见识和有益的实践启示一线员工要表现出真实或深刻的表现，同时最大程度地减少表面行为和情感劳动的后果。