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Introducing artificial intelligence into a human resources function
Industrial and Commercial Training ( IF 1.9 ) Pub Date : 2020-06-01 , DOI: 10.1108/ict-10-2019-0097
Wilfried Niehueser , George Boak

The purpose of this paper is to examine the attitudes of employees in a company dedicated to strategic recruitment towards the introduction of artificial intelligence (AI) into their work processes and to consider the implications for training and development.,Semi-structured interviews were carried out with seven employees who were using the new technology. Survey data was gathered from 109 employees who had not, at the time of the research, used the new technology.,The introduction of AI considerably improved the speed and efficiency of the work processes. The research found that those employees who had used the new technology were positive about its effects, indicating that it was easy to use, robust and highly productive. A proportion of employees who had not, at the time of the research, used the new system, were less sure that it would improve their ability to do their job. Implications for introducing such a system and for employee training are discussed.,This is a relatively small sample in one organisation; further research should be undertaken to assess whether these findings apply more widely.,If these attitudes are found elsewhere, there are a number of simple, practical suggestions for how to introduce AI into similar work processes.,The use of AI is a topic attracting increasing interest and speculation, but there is as yet little empirical research on factors affecting its introduction and use.

中文翻译:

将人工智能引入人力资源职能

本文的目的是研究一家致力于战略性招聘的公司中员工对将人工智能(AI)引入其工作流程的态度,并考虑其对培训和发展的影响。有七名使用新技术的员工。从研究时尚未使用新技术的109名员工收集了调查数据。AI的引入极大地提高了工作流程的速度和效率。研究发现,那些使用新技术的员工对其效果持积极态度,这表明该技术易于使用,功能强大且生产率高。在研究时尚未使用新系统的部分员工,不太确定这会提高他们的工作能力。讨论了引入这样一个系统和对员工进行培训的意义。如果需要进一步研究,以评估这些发现是否更广泛地适用。如果在其他地方也能找到这些态度,则有许多关于如何将AI引入类似工作流程的简单实用建议。越来越多的兴趣和猜测,但是关于影响其引入和使用的因素的实证研究还很少。
更新日期:2020-06-01
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