The purpose of this paper is to test possibilities of real participation in FM field in response to the energy sustainable demand by using new technologies for better communication. It is acknowledged that the technological innovation is a necessary condition to make a city sustainable, though the challenge is not primarily on technology but on service transformation and improvement. Improving service quality requires the participatory and synergetic processes that attract an extra attention to the social and management aspects of urban planning.,This is an evidence-based research, which shows how FM can extent its impact on the build environment and society by bringing the socio-physiological aspect and the community in the central of the planning and design process.,An “urban” facility manager, through integration of multiple disciplines in a human-centre approach, can become the enabler and implementer of sustainable urban ecosystem, i.e. balancing social, economic and environmental pillars. This requires central involvement of FM in the planning and decision-making processes; therefore, its role and impact should be enlarged and better communicated. The enlargement of the FM's role initially requires an effective communication with people, whose behavioural change are prerequisite for the sustainability transition. The communication between FM and people should be interactive and iterative, in which they both define problems/needs and co-create the relevant solutions.,This paper depicts an evidence-based FM practice, in which the website as an interactive tool is co-designed by the “facility management” students and the citizens to contribute to the real citizen participation in an effective communication process.,The high value for both, citizens and facility manager, is co-created information platform for upgrading the sustainability level and well-being in the communities. The tool is seen as an important starting contribution for the Paris climate agreement, and as a step toward human-centric-oriented urban sustainable regenerating project.

中文翻译：

---

公民参与可持续再生的互动工具

本文的目的是通过使用新技术更好地沟通来测试实际参与FM领域以响应能源可持续需求的可能性。人们公认，技术创新是使城市可持续发展的必要条件，尽管挑战不仅仅在于技术，还在于服务的转变和改善。提高服务质量需要参与性和协同性过程，这些过程应引起人们对城市规划的社会和管理方面的额外关注。社会生理方面和社区处于规划和设计过程的中心。“城市”设施经理，通过将多种学科整合到以人为中心的方式，可以成为可持续城市生态系统的推动者和实施者，即平衡社会，经济和环境支柱。这就要求FM集中参与计划和决策过程；因此，应扩大其作用和影响并更好地进行交流。扩大FM的作用最初需要与人们进行有效的沟通，而他们的行为改变是可持续发展过渡的前提。调频与人之间的交流应该是交互的和迭代的，他们既可以定义问题/需求，又可以共同创建相关的解决方案。该网站是由“设施管理”学生和市民共同设计的互动工具，旨在为真正的公民参与有效的沟通过程做出贡献。市民与设施经理的共同价值是创建了一个信息平台，以提高社区的可持续发展水平和福祉。该工具被视为对《巴黎气候协定》的重要开始​​贡献，并且是朝着以人为本的城市可持续再生项目迈出的一步。