This paper aims to compare and contrast the perceived psychological experience of the traditional versus gig mobility service workers with respect to their human needs structure. Gig mobility service here refers to on-demand transportation service enabled by an online platform. Both qualitative and quantitative research methods were used. Using the perspective of ERG (Existence, Relatedness and Growth) theory, we first explored the field using in-depth interviews and observations of both worker groups. Based on the qualitative findings, we formulated the quantitative measures for the corresponding constructs. The constructs’ relationship and paths differences between the two groups were analyzed statistically using partial least square path modeling (PLS-PM) method. The differences between the two groups were categorized into four quadrants, highlighting what both groups have and do not have, as well as what one group has but not the other. It was found that the gig mobility service resulted in not only more relationships among the constructs, but also generally higher perceived well-being for the workers. It seems that the gig mobility service has so far been promising in meeting workers human needs despite its long-term uncertainty. This study is among the few studies on understanding in which way the technology has changed the mobility service actors seen as workers, rather than sellers or users.

本文旨在比较和对比传统和零工出行服务人员在人类需求结构方面的感知心理体验。千兆移动服务在这里是指由在线平台启用的按需运输服务。使用定性和定量研究方法。我们使用ERG（存在，关联和增长）理论的观点，首先通过对两个工人群体的深入访谈和观察来探索这一领域。基于定性结果，我们为相应的结构制定了定量措施。使用偏最小二乘路径建模（PLS-PM）方法对两组之间的构造关系和路径差异进行统计分析。两组之间的差异分为四个象限，突出显示两组都有和没有的，以及一组有但另一组没有的。人们发现，演出流动性服务不仅导致建筑之间更多的关系，而且通常还提高了工人的感知幸福感。尽管具有长期不确定性，但演出机动性服务迄今为止似乎在满足工人的人类需求方面很有前途。这项研究是为数不多的关于了解该技术以何种方式改变了被视为工人而非卖方或用户的出行服务参与者的研究之一。尽管具有长期不确定性，但演出机动性服务迄今为止似乎在满足工人的人类需求方面很有前途。这项研究是为数不多的关于了解该技术以何种方式改变了被视为工人而非卖方或用户的出行服务参与者的研究之一。尽管具有长期不确定性，但演出机动性服务迄今为止似乎在满足工人的人类需求方面很有前途。这项研究是为数不多的关于了解该技术以何种方式改变了被视为工人而非卖方或用户的出行服务参与者的研究之一。