ABSTRACT A contribution to the growth in data use is the need to access a wide range of services on the internet. In this paper, I examine the implications for people experiencing homelessness of data use necessitated by large-scale digitisation of government services and other everyday interactions. The findings from a published study are reviewed and used in conjunction with reports, websites, and inclusion policy literature to support a discussion of the impacts of whole-of-government digital transformation agendas in Australia and internationally. I argue online services drive demand for smartphones and push up data consumption, creating new burdens of cost and connectivity for people who are homeless, who rely heavily on the mobile for online access. I argue for a systematic approach to address access and affordability barriers in a data-driven society, including updating universal service measures, expanding low-income subsidies to include home broadband and mobile data and voice, and connecting inclusion efforts with other equity and justice approaches.

中文翻译：

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“数字第一”：在线服务环境中的无家可归和数据使用

摘要数据使用量增长的一个原因是需要访问Internet上的各种服务。在本文中，我研究了由于政府服务的大规模数字化和其他日常互动而对数据使用无家可归的人们的影响。审查已发表研究的结果，并将其与报告，网站和包容性政策文献一起使用，以支持对澳大利亚和国际上整个政府数字化转型议程的影响进行讨论。我认为在线服务推动了对智能手机的需求并推高了数据消耗，给无家可归的人带来了新的成本和连接负担，他们无家可归，他们严重依赖移动设备进行在线访问。